Privacy Policy

At FAME, we value the privacy of our users and are committed to protecting their personal information. This Privacy Policy outlines how we collect, use, store, and share data when using services powered by Twilio, including SMS, voice, and other communication tools. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information through our use of Twilio services:

Personal Information: This includes any data you voluntarily provide to us, such as your name, phone number, email address, or other identifiable information.
Communication Data: We collect metadata from communications made through our platform, such as phone numbers, message content, timestamps, and communication duration. This information helps us provide you with our services and improve them.
Device and Usage Information: We may collect technical information about the devices used to access our services, such as IP addresses, browser type, operating system, and usage activity (e.g., message sent, call made).

2. How We Use Your Information

We use your information for the following purposes:

Provide Services: To send messages, make calls, or deliver other communications through Twilio's platform.
Improve Services: To enhance the quality, security, and functionality of our services, including troubleshooting and customer support.
Compliance with Legal Obligations: To comply with applicable laws and regulations, including responding to legal requests or preventing fraudulent activity.
Marketing and Notifications: With your consent, we may send you promotional messages or updates related to our services, although you can opt out at any time.

We may share your information in the following situations:

With Twilio: Since we use Twilio’s platform to send SMS, make calls, and process communication data, we may share data with Twilio as part of providing our services. Twilio’s privacy practices are governed by their own privacy policy, which can be found here.
Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our services, such as cloud storage providers or analytics companies.
Legal Requirements: We may disclose information if required to do so by law, such as in response to a subpoena or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information as part of that transaction, subject to applicable laws.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. Data may be stored on Twilio’s servers for varying lengths of time depending on the service used. You can request to delete your data by contacting us or following any applicable data deletion instructions provided by Twilio.

5. Security Measures

We take the protection of your personal information seriously and implement industry-standard security practices to safeguard your data. However, please note that no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccuracies in your data.
Deletion: Request that we delete your personal data.
Opt-Out: Opt out of marketing communications or the processing of your data for certain purposes.

To exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. We will notify you of any significant changes by posting the updated policy on our website, and the "Effective Date" at the top of the policy will be revised.